Heathrow Meet and Greet Taxi – Driver Waiting in Arrivals

After a long flight, the last thing you want is to hunt for a taxi rank or call a driver from the kerb. With Heathrow Airport Cabs’ meet and greet service, your driver is waiting for you in the arrivals hall with your name on a board, ready to help with luggage and walk you straight to the car.

How meet and greet works at Heathrow

Book online or by phone and give us your flight number.
We track the flight in real time and adjust the pickup if it lands early or late.
Your driver parks in the terminal’s short-stay car park and waits at the arrivals meeting point with a name board.
Once you have your bags, the driver helps you to the car – usually a short walk.

Where your driver waits at each terminal

Terminal 2: the arrivals hall on the ground floor, by the meeting point. Terminal 3: the arrivals hall, ground floor. Terminal 4: the arrivals hall, ground floor. Terminal 5: the arrivals hall in 5A on the ground floor. We send the driver’s name and phone number before you land so you can call if you cannot see them.

Waiting time and delays

Because we monitor your flight, you never pay extra because the plane was late. Your driver allows time for passport control and baggage reclaim, which can take a while after long-haul arrivals. If you are delayed inside the terminal – a lost bag, for example – just call or message the driver.

Meet and greet vs kerbside pickup

Kerbside pickups are no longer allowed on Heathrow’s forecourts, so every pre-booked car uses the short-stay car parks or the official pickup areas. Meet and greet simply means your driver comes inside to find you, which is ideal for first-time visitors, families with children, older travellers and anyone with a lot of luggage. Short-stay parking charges apply and are shown in your quote.

Who books meet and greet?

Business travellers who want to walk straight out to a waiting car, families arriving with young children, visitors to London who do not know the airport, and friends or relatives booking a pickup for someone else. We can put any name on the board – ideal for collecting a colleague or guest.

How to book

Book on our online booking page or call 020 3355 8186.
Give us your pickup address, flight number and passenger numbers.
Confirm your fixed price and vehicle.
Receive your driver’s details before the journey.

Why travellers choose Heathrow Airport Cabs

We specialise in Heathrow. Our drivers know every terminal’s drop-off lanes, short-stay car parks and arrivals meeting points, and our office tracks flights around the clock. You get a fixed price before you book, licensed and vetted drivers, and a real person to speak to on 020 3355 8186 if your plans change.

Heathrow terminal guide

Terminal 2 (The Queen’s Terminal): Star Alliance airlines such as Lufthansa, United, Air Canada and Singapore Airlines – see our Terminal 2 taxi guide.
Terminal 3: Virgin Atlantic, Emirates, American Airlines and Delta – see Terminal 3 taxi.
Terminal 4: Qatar Airways, KLM, Air France and Etihad – see Terminal 4 taxi.
Terminal 5: British Airways and Iberia – see Terminal 5 taxi.

Airlines occasionally change terminals, so give us your flight number and we will check it for you.

Driving and parking at Heathrow vs a taxi

Driving yourself means paying for fuel, the terminal drop-off charge or airport parking, and allowing time for the long-stay shuttle bus. Short-stay car parks are convenient but priced by the hour, and long-stay parking needs booking in advance to get a reasonable rate. Inside London, older cars may also face ULEZ charges. With a pre-booked taxi there is one fixed price, no parking to organise and nothing to collect when you land – your driver drops you at the departures door and, on the way back, meets you inside the terminal.

Children, extra stops and special assistance

Travelling with young children? Tell us their ages when booking so we can discuss suitable child seats. You can add extra stops – to collect a relative or pick up a colleague on the way – when you book. If you need help at the airport, Heathrow’s free special assistance service can be booked through your airline; our drivers will take you to the assistance point at your terminal and help with your bags.

Vehicles available

Saloon car – for one to three passengers with standard luggage; the most cost-effective choice.
Estate car – extra boot space for long-haul suitcases, pushchairs or golf bags.
Executive car – a premium saloon with a smartly dressed driver, ideal for business travel (see our executive car service).
MPV – up to six passengers with plenty of luggage.
8-seater minivan – for larger families and groups (see Heathrow minibus hire).

View the full fleet.

Journey times to Heathrow from popular areas

Typical drive times to Heathrow from across London – click an area for a detailed route guide.

Area	Distance	Off-peak drive	Peak drive (approx.)
Kensington	14 miles	31 min	45 min
Paddington	15 miles	37 min	55 min
Victoria	15 miles	35 min	55 min
Mayfair	16 miles	38 min	55 min
Westminster	16 miles	39 min	60 min
City of London	16 miles	39 min	60 min
Canary Wharf	21 miles	64 min	95 min
Wembley	13 miles	32 min	50 min
Ealing	11 miles	21 min	30 min
Richmond	11 miles	23 min	35 min
Wimbledon	14 miles	40 min	60 min
Stratford	22 miles	70 min	105 min

Frequently asked questions

Is meet and greet available at all Heathrow terminals?

Yes – Terminals 2, 3, 4 and 5.

What if my flight is delayed?

We track your flight and adjust automatically, so there is no extra charge for airline delays.

How will I recognise my driver?

They will hold a name board with the name you give us, and we send their contact details before you land.

Can I book meet and greet for someone else?

Yes – give us the passenger’s name and flight number.

Official airport information: heathrow.com.