Privacy Policy – Heathrow Airport Cabs

At Heathrow Airport Cabs, we are committed to protecting your privacy and ensuring your personal information is handled securely and with respect. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your personal information when you use our website or services.

1. Introduction

This Privacy Policy applies to information collected through our website, booking forms, telephone or email communications, and other interactions you may have with Heathrow Airport Cabs. By using our services, you consent to the practices described in this policy.

2. What Personal Data We Collect

To provide our taxi and transfer services, we may collect the following types of information:

  • Customer Details: Your full name, contact number, email address, billing address, and other details provided during the booking process.

  • Journey Information: Pickup and drop-off locations, flight numbers (if applicable), travel dates and times, and any special requests.

  • Transaction Data: Payment information such as cardholder name, billing address, and payment confirmation details (note that sensitive card data is processed securely by authorized third-party payment processors and is not stored on our servers).

  • Website Data: Technical information automatically collected when you visit our site, including your IP address, browser type, device information, cookies, and usage analytics to help us improve our online experience for you.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and confirm your bookings and communicate details about your journey.

  • To organize and deliver the taxi service you requested, including sharing necessary trip details with drivers or partner services.

  • To conduct payment processing and record keeping for service transactions.

  • To improve our services and website through analytics and customer feedback.

  • To respond to your queries or complaints and provide customer support.

  • To comply with legal obligations or protect our rights when required.

4. Sharing Your Data

In order to provide our services, we may share your personal information with:

  • Third-party drivers or transportation partners when fulfilling your booking.

  • Payment processors for secure handling of transaction data.

  • Data analytics and hosting providers that help us operate and improve our website.

We will not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tools to collect information about how you use our website. This helps us enhance your experience, remember your preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect how our site functions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out in this policy and to comply with legal requirements (such as tax and accounting obligations). Once data is no longer required, it will be securely deleted.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including:

  • The right to access the information we hold about you.

  • The right to correct inaccurate or outdated information.

  • The right to request deletion of your personal data.

  • The right to restrict or object to certain types of processing.

To exercise any of these rights, please contact us using the details provided below.

8. Security of Your Information

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission can be guaranteed fully secure, so we encourage you to take steps to protect your personal information as well.

9. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in laws or our practices. We will post the updated version on our website with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to review, update, or delete your personal information, you can contact us at:

Heathrow Airport Cabs
Website: https://heathrowairportcabs.com/